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Privacy Policy

Last updated: January 15, 2024

Our Commitment to Privacy

At AttarConnect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences
  • Communication preferences

Artisan Information

For artisan accounts, we additionally collect:

  • Workshop location and business details
  • Product information and images
  • Banking information for payments
  • Verification documents
  • Professional certifications

Automatically Collected Information

We automatically collect certain information when you use our services:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Personalizing your shopping experience
  • Sending order confirmations and shipping updates
  • Marketing communications (with your consent)
  • Improving our website and services
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Facilitating communication between customers and artisans
  • Processing payments and managing accounts

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Artisans

We share necessary order information with artisans to fulfill your purchases, including your name, shipping address, and order details.

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Access controls and employee training
  • Data backup and recovery procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Essential Cookies

Required for basic site functionality and security.

Analytics Cookies

Help us understand how visitors interact with our website.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

privacy@attarconnect.com
+91 12345 67890

AttarConnect Privacy Team

Kannauj, Uttar Pradesh, India